Legal
Privacy Policy
This policy explains how DiaCare LLC and the DiaCare app handle personal information. DiaCare provides organisational and wellness-support tools; it is not an emergency service or a substitute for professional medical advice, diagnosis, or treatment.
Who we are
DiaCare is owned and operated by DiaCare LLC. Professional services are provided by Dr. Wissam Ayesh, Pharmacist, within her professional scope. In-person appointments may take place at Health and Happiness Pharmacy, Iskandar Center, Mazen Al-Kurdi St. 48, Amman, Jordan. The pharmacy is a visit location and does not own or operate DiaCare. Online appointments may be provided through DiaCare. This policy applies to the DiaCare website and mobile app.
Information we collect
Depending on the features you use, we may collect account details such as your name, email address, phone number, and sign-in method; health and wellness records you enter, including glucose, meals, medication logs, activity, hydration, weight, goals, and questionnaire answers; appointment and care-team information; and messages, photos, documents, voice notes, and support requests you choose to send. We also process technical, device, and diagnostic information needed to operate and secure the app.
How we use information
We use this information to provide DiaCare features, save and show your records, enable appointments and care-team communication, deliver notifications you choose to receive, respond to support requests, protect the service, and improve reliability. We do not sell personal information or use it for third-party advertising.
Wegovy program messages
Some Wegovy program messages are sent automatically using guidance reviewed and approved by Dr. Wissam Ayesh, Pharmacist (University of British Columbia); they are not immediate personal replies. Personal messages may also come directly from Dr. Wissam or the care team. Information from Wegovy check-ins is used to deliver the program and support care-team follow-up.
Cloud services and sharing
We use Google Firebase for authentication, cloud database and file storage, website hosting, server functions, and push-notification delivery. Information is shared with these providers only as needed to provide the relevant service. Files and messages you send to a care team are shared with their intended recipients. We may also use Apple or Google for optional sign-in and other providers you choose to interact with, such as WhatsApp.
Apple Health
If you grant Apple Health permission, DiaCare reads only the health categories you authorise, such as steps, weight, sleep, and workouts, to provide selected insights. Apple Health data is not used for advertising. You can change permissions at any time in the Apple Health app or iPhone Settings.
Optional AI Activity Helper
Before first use, the app asks for separate consent. When you ask a question, DiaCare sends OpenAI only that current question and up to 30 recent manual activity entries containing workout type, duration and date. Conversation history, Apple Health data, meals, hydration, recovery, glucose, medication and symptoms are not sent. OpenAI uses the information only for general activity summaries, scheduling help and routine organization. Activity Helper does not assess health status or decide whether you should exercise.
Retention and your choices
Health and wellness records, messages, attachments, notification tokens, and Activity Helper consent are kept while your account is active. Activity Helper conversation history remains on the device and is not sent to OpenAI. When in-app account deletion succeeds, we remove relevant records from active DiaCare systems within 30 days, subject to records we must retain for legal, safety, payment, or healthcare obligations. You can withdraw optional Apple Health, notification, and Activity Helper permissions through the relevant settings. DiaCare also provides account deletion and a portable data export in its privacy settings.
Security
We use reasonable administrative, technical, and access-control measures to protect information, including encryption in transit where applicable. No internet service can guarantee absolute security.
Contact us
For privacy questions, support, or requests about your data, contact DiaCare LLC through DiaCare support at support@diacarebooking.com or 079 851 0851.
Changes to this policy
We may update this policy when our practices or the app change. The current version will always be published on this page with its effective date.